Adopting a learner’s mindset, staying in close customer dialogue and digging beneath surface feedback can turn real-world insights into repeatable competitive advantage.

Here’s what you must track to understand what’s on the minds of your customers and what influences their buying decisions. Only 54% of sales professionals go beyond selling their product and help ...

While Michael Connelly writes mysteries, in all his books, there’s a real undercurrent of lessons about how we can approach customer needs. I live in Southern California, so it’s no surprise I spend a ...

Customer behavior insights. Sentiment analysis improves customer satisfaction and allows businesses to act on customer feedback quickly. Weather and sentiment synergy. Combining weather data with ...

Throughout the customer journey, it is important for a company’s customers to have positive interactions with the company at every turn. In the B2B sector, specifically, 80% of purchase decisions are ...

Opinions expressed by Entrepreneur contributors are their own. When you provide a customer experience and desired outcome that exceeds their expectations, you haven’t just created a customer; you’ve ...

KS: We always see the phrase ‘seamless customer experience’ being thrown around. I’ve used it myself! But why do you think there does need to be some sort of friction? KE: Not all friction is bad ...

Today's communication with businesses are powered by emerging technologies and supported by humans. NICE Enlighten, a purpose-built AI for customer experience, has operations, agents, and customers ...

PJM faces a significant supply shortfall, risking higher costs and blackouts for over 10.7 million customers. Current projects to increase supply are stalled, exacerbating affordability and ...

With a partner agency, Amazon Fresh incorporated a CXO strategy and tools to produce generative AI-powered on-brand campaign visuals that repurpose existing assets to deliver visuals faster and with ...

At the UK and Ireland SAP User Group’s (UKISUG) annual Connect conference in Birmingham last month, SAP tried to rebuild trust after the furore over its Rise strategy. SAP recently changed its plans ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. While reporting from CES in his FinextraTV interview, Don ...