In this episode, host Mike Miller chats with Shep Hyken, the St. Louis–based bestselling author, podcaster, and keynote speaker who helps organizations around the world learn and implement best ...

This transcript was prepared by a transcription service. This version may not be in its final form and may be updated. Brian Kamenetzky: CIOs have long been expected to be the technical gurus of the ...

After serving for nearly 18 months as the Department of Defense’s first-ever customer experience officer in the Office of the CIO, Savan Kong earlier this month parted ways with the Pentagon.

In this episode of CX Decoded, Dom Nicastro, editor-in-chief at CMSWire, and Michelle Hawley, senior editor at CMSWire, explore the intersection of employee experience (EX) and customer experience (CX ...