Online and offline customer contact points, also known as touch points, are business facets that deal with how a company interfaces with its customers. Although touch points technically deal with a ...

Your approach to customer service can play a big part in the success of your business. There are plenty of ways to handle customer service, but the strategies behind them can be broadly described as ...

Only 57.21% of all the email addresses ZeroBounce verified last year were valid and safe to keep, which shows the prevalence of poor-quality data in email lists. Email is the dominant communication ...

It will not surprise the greenest marketer that email is a major part of a digital marketing program. But it will shock even a veteran marketer to learn what many retailers are not doing with email.

Automotive giant and car maker Toyota has warned that the personal information of roughly 300,000 customers may have been exposed for close to five years. The possible exposure relates to T-Connect, ...