A NEW Complaints Handling Procedure to address any complaints, comments or suggestion from its customers has been launched by Louth Local Authorities, which includes Drogheda Borough Council. A NEW ...

Announcing the changes yesterday, the Scottish Housing Regulator said the new complaints procedure will align with the Scottish Public Services Ombudsman’s updated model. The procedures explain what a ...

The Insurance Regulatory Commission of Sri Lanka (IRCSL), in line with its regulatory obligations, is committed to ensure that policyholders are provided with required information regarding complaints ...

ACMA, the TV regulator, has pinged the Nine Network twice for not complying with the complaints handling provisions of the TV industry’s self regulatory code of practice. The regulator found that Nine ...

In the mortgage and general insurance sections of the Financial Services Authority’s website we are advised that one of the proposed changes in the recently published CP06/19 that relates to both ...

Peter Johnson and Mike Frith explain the complaints procedures that firms should be operating to comply with Law Society practice rule 15 particularly the requirement to have a procedure that can be ...