Calling a contact center can be a frustrating experience, and not one that many people look forward to. It’s therefore not surprising that many calls end with customers simply hanging up in ...

Emergency-response centers are using AI to improve and streamline services like live translation. Better tech could help workers prioritize calls, avoid logistical issues, and catch crucial details.

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

As promised with the May acquisition of voice analytics startup TalkIQ, Dialpad has beefed up its call center portfolio with an artificial intelligence (AI)-powered cloud platform. Introduced earlier ...

The day the Oklahoma Tax Commission (OTC) launched its new cloud-based call center, its Taxpayer Resource Center processed 105 more calls than usual and reduced its time to write call summaries. The ...

Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals in the ...

GLOBE Business launched the Globe Omnichannel Cloud Contact Center (GOCCC) in partnership with Call Center Studio.

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Whether you’re getting call center software for the first time or you’re ...