As the name suggests, system monitoring is the continuous monitoring of an information technology (IT) system by a system administrator. It includes the monitoring of applications, bandwidth, switches ...

In today’s world of customer service, the use of digital messaging channels is steadily rising, so it’s easy to overlook how central voice and telephony are for connecting brands to their customers.

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Some call monitoring vendors allow their systems to work with evaluation software from other companies. Standalone software of this type is available, such as TPG Technologies' Strategic Enhancement ...