Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...

I will explore the answers to these questions through a short recounting of one 311 call center implementation and the resulting discoveries and revelations. I hope others might benefit from our ...

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...

Artificial intelligence products with lifelike voices are being marketed to schedule or cancel medical visits, refill prescriptions, and help triage patients. Soon, many patients might initiate ...

While most C-suite executives and sales leaders agree that efficient and effective call centers are critical to the acquisition, retention and satisfaction of customers, too few are exploring or ...

eSpeaks' Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

Oklahoma is gearing up for the arrival of the 988 Mental Health Line this summer and has selected a vendor to operate the statewide call center. 988 is the number approved by the Federal ...

In my last No Jitter post, "Digging In to the Contact Center Obsession," I discussed the impact, influence, and necessity of contact centers in today's business world. Now, with the help of my ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...