Mike Fox, a software developer for Lighthouse Works, is proud of his contribution to developing the EquiVista app, which is poised to help make call center jobs more accessible for the blind and ...

Microsoft’s telephony tools let you build custom automated call centers. Microsoft has slowly been expanding the business capabilities of its Azure platform, adding services and application ...

When I started my first job in a call center 20 years ago, people were already talking about how technology and automated processes were on the verge of replacing human agents. Today, with artificial ...