Reporting call center activity to senior level management and others in the organization can seem a daunting task. The wide variety of activities in a typical call center, the reality of senior ...

Customer expectations are high, and how you attend to your customers’ needs will affect customer retention and business growth. So you need an effective call center management strategy. Forbes Advisor ...

Independent market analysis firm Datamonitor says that contrary to the hype, outsourcing of call-center activities is not sending huge numbers of jobs to offshore locations. The London-based ...

5 Key Call Center Software Features + How to Judge Them Your email has been sent There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what ...