The teenager who was attacked said the trouble began after he finally got them all seated at the one large table.

Walmart is not a store; it’s a stage on which the most mundane of shopping trips can spiral into viral dramas. A few weeks ...

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

A customer at a Polk County McDonald’s was shot during a dispute over being denied service late at night. At around 3 a.m. on Oct. 12, Peter Story, 19, and ...

Verizon appears to be rethinking a harsh decision that frustrated loyal customers. Last week, Verizon (VZ) ignited uproar from customers after it pulled the plug on several beloved discounts at a time ...

Bank customers are fighting back against overdraft fees. According to a new study by Pew Charitable Trusts, more than 60 percent of consumers have taken action after being charged an overdraft fee in ...