The telecommunications giant touted its new “AT&T Guarantee” in a press release issued Wednesday.

(WKBN) – AT&T made a “bold promise” to customers on Wednesday, telling them that the company plans to issue credits to consumers who lose phone service or fiber connectivity.

AT&T wireless service was down for some customers for parts of Tuesday because of a software issue that has since been fixed, according to the company, which has experienced several outages this year.

(WPRI) — Thousands of AT&T customers nationwide woke up to no cell service Thursday morning. Downdetector reported nearly 74,000 AT&T outage reports at its peak. The carrier has more than 240 ...

AT&T has unveiled what it calls the “AT&T Guarantee,” a comprehensive promise to enhance customer experience across its wireless and fiber networks, including credits for service outages.

AT&T users on Tuesday reported system outages that in some cases affected 911 services, fueling the call to modernize the emergency response services.

AT&T announced on Wednesday that it would start crediting customers for internet outages and long wait times, the latest initiative in a yearslong effort to revamp the company’s customer service.

AT&T's complicated promise After embarrassing blunder, AT&T promises bill credits for future outages If you lost service but only 9 cell towers went down, you won't get a bill credit.

AT&T customers in Shreveport are facing major service outages, affecting internet and phone connections. Technicians are ...

AT&T says that it wants to improve its customer service, and one way in which it is going about that is by crediting customers for internet outages and long wait times on the phone. The company ...

AT&T to credit qualifying customers after service outages: Who is eligible? by Laurel Stone - 01/09/25 10:00 AM ET ...

AT&T wireless service was down for some customers for parts of Tuesday because of a software issue that has since been resolved, the company said.