ANN ARBOR, Mich.--(BUSINESS WIRE)--American Customer Satisfaction Index: The American Customer Satisfaction Index was developed at the University of Michigan by a prominent group of scientists under ...

This year's American Customer Satisfaction Index ends Chick-fil-A's 11-year run as America's favorite fast food chain.

Full-service and casual chains were clustered at the upper end of ACSI’s score range, with Texas Roadhouse and LongHorn ...

Dig into the latest rankings to see which restaurants have the meatiest offerings, according to customers.

What is America’s best fast food restaurant? There’s a new No. 1 as Chick-fil-A has been dethroned on the list of the top-rated quick service restaurants, according to the American Customer ...

Consumer satisfaction with key fast food performance indicators remained static from 2025 to 2026, but the industry is still facing major headwinds.

AI thrives on data but feeding it the right data is harder than it seems. As enterprises scale their AI initiatives, they face the challenge of managing diverse data pipelines, ensuring proximity to ...

The American Customer Satisfaction Index (ACSI) Q3 results are a warning sign threat to the very functioning of the U.S. economy: high profits, record-breaking stock returns, and weakening customer ...

A recent ACSI study analyzed customers’ experience with major fast-food chains in the U.S. How do your favorites stack up? Getty/iStock Grabbing takeout has gotten more expensive, but customers’ ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--Travel industries experience the most “normal” year in quite some time thanks to receding post-pandemic “revenge travel” and operational challenges, cooling ...