Ambulance service call handlers have described how they dealt with "unprecedented" numbers of 999 calls, equivalent to filling 300 double-decker buses. South East Coast Ambulance Service (Secamb) ...

Emergency call handlers say they "love helping" those in need as they celebrate topping police performance tables. Sussex Police has topped league tables for 999 call response times for the past four ...

New research has revealed that NHS 999 staff are resigning and experiencing burnout as a result of the "relentless pressure" of calls. According to figures obtained by Unison from ambulance services, ...

A 999 call handler has revealed the emotional reality of working in emergency services - and it has made people stop and think about how they use the essential lifeline ...