Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Salesforce expands its AI training program with a new three-tier certification designed to validate advanced expertise in autonomous agent development.

Salesforce's Service Cloud unit is expected to generate $9.7B revenue in 2026, with 8.5% growth rate and potential for 12% in the long run. Analyst praises AI-powered Agentforce and projects $1.7B ...

Earlier this year, Salesforce planned to cut over 1,000 employees as it hired for AI-focused roles, particularly in sales. More stories like this are available on bloomberg.com ©2025 Bloomberg L.P.

Benioff also pointed to Lennar Corp., a Florida-based homebuilder that ran a hackathon after Salesforce’s Dreamforce and developed five AI agent use cases to improve customer service and save money.

For example, she said that 500 customer service workers would be redeployed to different roles within the company this year, saving $50 million. RELATED: Salesforce agrees to buy Redwood City-based ...

Singapore Airlines partners with Salesforce to enhance AI-driven customer service. The collaboration focuses on AI-powered automation, data integration, and personalized support. Up Next: Get 5 ...

Salesforce, Singapore Airlines Collaborate On AI-Powered Customer Servicing Applications March 11, 2025 — 09:00 pm EDT Written by RTTNews.com for RTTNews -> ...

• Salesforce's Einstein GPT: Salesforce has introduced Einstein GPT, a generative AI platform that automates complex customer service tasks, including processing returns and refunds.

Agentforce represents the shift from generative AI to agentic AI. Updated with details on Agentforce for Revenue. The post Salesforce Agentforce: What you need to know appeared first on MarTech.

Benioff said Salesforce has “built a deeply unified enterprise AI platform—with agents, data, apps, and a metadata platform . . . with Agentforce, Data Cloud, our Customer 360 apps, Tableau ...