Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Salesforce (NYSE: CRM), the world’s #1 AI CRM, today unveiled Agentforce, a groundbreaking suite of autonomous AI agents that augment employees and handle ta ...

In the aftermath of significant layoffs by Salesforce linked to its deployment of AI tools, the company now says it is ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Marc Benioff thinks the AI future of the office is already here, and he has the data to back that up within his company.

Salesforce Inc. Chief Executive Officer Marc Benioff said his company has automated a significant chunk of work with AI, ...

AI Advantage for Salesforce. While agreeing that AI is not a hundred percent accurate, Benioff sees continued improvement as the models themselves continue to stack their intelligence. “We have about ...

Salesforce is rapidly increasing its use of AI to automate tasks and streamline operations, CEO Marc Benioff says. AI now handles between 30% and 50% of the company's workload. The market’s back ...

AI agents were a topic of conversation on Tuesday as well, when Salesforce's management announced plans to acquire data-management company Informatica (INFA) in an $8 billion tie-up.

Eric Loeb, executive vice president at Salesforce, is calling for something often overlooked in high-tech boardrooms ...

Agentforce, Salesforce’s AI-powered agent platform that debuted in September, ... However, for these tools to work well, accurate data is necessary.

Agentforce represents the shift from generative AI to agentic AI. Updated with details on Agentforce for Revenue. The post Salesforce Agentforce: What you need to know appeared first on MarTech.