Implementation of AI should be a case of streamlining what you already do, automating the right tasks and scaling when you're ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Ali Ghodsi, CEO of Databricks, said people underestimate how difficult it is to fully automate tasks and take humans out of the loop.

Entering the era of agentic AI will shift investment to agentic experiences, but keeping humans at the center of the customer ...

AI could reduce wireless carriers' costs, as T-Mobile parent Deutsche Telekom reports a 20–30% productivity boost in customer ...

Klarna CEO Sebastian Siemiatkowski previously said its AI assistant was already doing the work of 700 full-time customer ...

The platform is designed with Google Cloud, leveraging AI infrastructure and Google Kubernetes Engine (GKE) - and is managed ...

In March, when Amazon Web Services launched a new division focused on developing artificial intelligence that handles complex ...

As the global AI race heats up, Amazon Web Services doubles down on its bet that every model should get a seat at the table.

It offers a suite of AI-powered post-production tools - including camera-angle tweaks and scene extensions and the ability to generate new backgrounds behind actors.